Shipping policy
Last Updated: October 14, 2026
Thank you for shopping with Veravessa.
This Shipping Policy explains our order processing timelines, shipping destinations, estimated delivery times, shipping costs, and tracking arrangements for purchases placed through https://www.veravessa.com/. Please review this Policy before placing an order.
Order Cut-off Time
Our daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after 5:00 PM ET or over the weekend will begin processing on the following business day.
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. For purposes of this Policy, business days refer to Monday through Friday, excluding public holidays and weekends.
Order processing time refers to the time required to receive, review, and prepare an order for shipment. During promotional events, peak shopping seasons, or periods of unusually high order volumes, processing may take longer than expected.
If we become unable to ship an order within the timeframe represented at the time of purchase, we will notify you of the delay, provide a revised estimated shipment date when available, and explain the available options to consent to the delay or cancel the order and receive a prompt refund, as required by applicable law.
Shipping Destinations
Veravessa ships orders within the United States and to other international destinations supported by our store.
Shipping availability depends on the delivery address, product availability, and the shipping options available for your location at checkout. Please ensure that your shipping information is complete and accurate before submitting your order.
Estimated Shipping Time
The estimated shipping time is 6–9 business days following carrier dispatch.
Total estimated delivery time, including order processing and transit time, is typically 7–12 business days. This estimate consists of 1–3 business days for order processing after payment confirmation and 6–9 business days for transit following carrier dispatch.
Order processing and shipping are separate stages of order fulfillment. Actual delivery timing may vary depending on the destination, carrier operations, customs procedures, holidays, weather conditions, order volume, and other circumstances that may affect transportation. These timeframes are estimates and are not guaranteed delivery dates.
Shipping Costs
Veravessa offers Free Standard Shipping on all orders shipped to the United States and other international destinations supported by our store. No standard shipping fee, handling fee, or packaging surcharge is charged for orders shipped to these supported destinations.
Order Tracking
When tracking information is available for your shipment, we will provide it through the shipping confirmation email or other applicable order communications.
Tracking information may not appear immediately because the carrier may need time (typically 24 to 48 hours) to register and update shipment details. If you have difficulty accessing your tracking information or have questions about your shipment, please contact us at hello@veravessa.com for assistance.
Shipping Carriers and Delivery Arrangements
Shipping carriers and delivery arrangements may vary depending on the destination, product availability, package requirements, and operational circumstances. Where tracking information is available, relevant shipment details will be provided through the shipping confirmation email or other applicable order communications.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully verify your recipient name, street address, apartment or suite number, city, state or province, ZIP code or postal code, phone number, and email address before completing your purchase.
Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery. If you notice an error after placing your order, please contact us at hello@veravessa.com as soon as possible with your order number and corrected information.
We will make reasonable efforts to assist with address corrections where possible. However, changes cannot be guaranteed once an order has entered processing or has already been shipped.
Lost, Delayed, or Missing Packages
If your package appears significantly delayed, is marked as delivered but cannot be located, or otherwise appears to be missing, please contact us at hello@veravessa.com with your order number and available tracking information.
Depending on the circumstances, we may ask you to:
- Verify the shipping address provided with your order.
- Check your mailbox, front door, porch, parcel lockers, or other usual delivery locations.
- Ask household members, neighbors, building management, or reception staff whether the package was received.
- Contact the shipping carrier for additional delivery information.
We will review the available order and tracking information and communicate appropriate next steps in accordance with our policies and applicable law.
Failed Delivery and Returned Packages
If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue, please contact us so we can review the circumstances and explain the available options.
If reshipment is available, any additional shipping charge will be communicated before the new shipment is arranged or the charge is applied.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your clothing, footwear, or swimwear arrives damaged, defective, or incorrect, please contact us at hello@veravessa.com as soon as reasonably possible after delivery so we can review the issue and assist you.
To help us review your request, please provide:
- Your order number.
- A clear description of the issue.
- Clear photographs of the affected product, where possible.
- Photographs of the external packaging and shipping label, where relevant.
Eligible return requests are subject to the 30-calendar-day return period described in our Return & Refund Policy. We will review reported issues and provide an appropriate resolution in accordance with that Policy and applicable law. Nothing in this Policy limits any rights that cannot be excluded under applicable law.
Order Changes and Cancellations
If you need to request an order change or cancellation, please contact us at hello@veravessa.com as soon as possible and include your order number.
We will make reasonable efforts to review your request. However, changes or cancellations cannot be guaranteed once order processing has begun or the shipment has been dispatched. If an order can no longer be cancelled, you may refer to our Return & Refund Policy for the applicable return options.
Any eligible cancellation and refund will be handled in accordance with our applicable policies and applicable law.
Contact Information
If you have questions regarding shipping, delivery, tracking, or your order status, please contact Veravessa using the information below.
Store Name
Veravessa
Website
https://www.veravessa.com/
Email
hello@veravessa.com
Phone
+1 804-555-5356
Business Address
1160 3rd Ave, New York, NY 10065, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
- Choosing a selection results in a full page refresh.