Privacy policy

Last Updated: October 14, 2026

At Veravessa, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how Veravessa ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or make a purchase from https://www.veravessa.com/ (the "Site"), place an order, subscribe to our communications, or contact our customer support.

This Policy applies to information collected through our website, online retail operations, newsletter subscriptions, and direct customer communications. Services operated by independent third parties may also be subject to their respective privacy policies and practices.

Who We Are

Veravessa is an independent online retail store operated by an individual seller based in the United States. We offer clothing, footwear, and swimwear to customers in the United States and other international destinations supported by our store.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform and related services used to display products, manage shopping activities, and facilitate customer transactions.

Personal Information We Collect

The categories of personal information we collect depend on how you interact with our Site, browse our products, place an order, subscribe to communications, or contact us.

Information You Provide Directly

When you browse our products, place an order, subscribe to our newsletter, or contact us, you may provide personal information such as:

  • Your name and billing or shipping address.
  • Contact details, including your email address and telephone number.
  • Order and purchase information, including clothing, footwear, or swimwear products selected, sizes, styles, quantities, and order history.
  • Newsletter subscription details and marketing communication preferences.
  • Customer service correspondence, product inquiries, sizing questions, delivery tracking requests, and return or refund communications.
  • Other information that you voluntarily choose to provide to us.

Payment Information

Payments made through our website are processed through Shopify's checkout and the applicable payment service providers associated with the payment method selected at checkout.

Our currently available payment methods include Visa, Mastercard, American Express (Amex), Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.

Depending on the payment method selected, the relevant payment provider may collect and process payment card details, digital wallet credentials, or other payment information in accordance with its own privacy and security practices.

Veravessa may receive transaction-related information, such as payment confirmation status, transaction references, the payment method used, and other information needed to manage orders, process refunds, address payment issues, and help prevent fraudulent activity.

Please do not send complete payment card details or card security codes (CVV) through ordinary email or customer support messages.

Information Collected Automatically

When you visit our Site, Shopify and technologies enabled on our store may automatically collect certain technical and usage information, including:

  • Internet Protocol (IP) address and approximate geographical location inferred from technical connection information.
  • Browser type, browser version, operating system, and device-related information.
  • Language preferences, time zone settings, and related technical browsing information.
  • Pages viewed, products browsed, links clicked, referring URLs, and website navigation activity.
  • Shopping cart interactions and certain checkout-related activity.
  • Cookies, device identifiers, pixels, and similar browsing information.

The information collected may vary depending on your device, browser settings, privacy choices, and the services or technologies enabled on our Site.

Information Received from Service Providers

We may receive operational information from service providers that support our store. Depending on the services used, this may include payment confirmations, transaction status updates, carrier delivery and tracking information, address verification results, customer service information, and fraud-prevention or security-related signals.

How We Use Personal Information

We may use personal information for legitimate retail, operational, communication, security, and legal purposes, including to:

  • Order Processing and Fulfillment: To process purchases, confirm transactions, manage orders, arrange shipments, and fulfill customer orders.
  • Customer Support: To respond to product inquiries, sizing questions, delivery concerns, and general customer service requests.
  • Returns and Refunds: To review, authorize, and process eligible return, replacement, and refund requests in accordance with our Return & Refund Policy.
  • Payment and Security: To verify transaction status, detect suspicious activity, help prevent fraud, and protect our store and customers.
  • Website Operation and Improvement: To maintain website functionality, troubleshoot technical issues, understand website activity, and improve the shopping experience.
  • Newsletter and Marketing Communications: Where you subscribe or otherwise provide the required permission, to send information about new arrivals, promotions, store updates, and other marketing communications. You may unsubscribe from marketing emails using the instructions included in the relevant email.
  • Service Communications: To send order confirmations, shipping updates, carrier tracking information, customer support responses, and necessary policy updates.
  • Analytics and Advertising: Where applicable technologies are enabled and permitted by law, to measure website performance, evaluate advertising effectiveness, and support marketing activities.
  • Legal and Business Requirements: To comply with applicable tax, commercial accounting, and recordkeeping obligations, resolve disputes, and protect our legal rights.

Legal Bases for Processing

Where applicable data protection laws require a specific legal basis for processing personal information, we may rely on one or more of the following grounds, depending on the circumstances:

  • Contractual Necessity: Processing information needed to fulfill an order or provide services you request.
  • Legal Obligations: Processing information necessary to comply with applicable legal, tax, accounting, and recordkeeping requirements.
  • Legitimate Interests: Processing information for legitimate business purposes, such as maintaining website security, preventing fraud, and improving our services, provided those interests do not override your applicable privacy rights.
  • Consent: Processing information based on your consent where consent is required by applicable law.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our store, provide services, complete transactions, maintain website functionality, communicate with subscribers, or meet applicable legal requirements. Depending on the services used, these third parties may include:

  • Shopify: Shopify provides the ecommerce platform and related services that support our online store, shopping activities, and checkout process. For additional information, please review the Shopify Consumer Privacy Policy.
  • Payment Service Providers: Payment processors and related providers that process transactions, verify payment status, manage refunds, and help prevent payment fraud.
  • Shipping and Delivery Providers: Carriers and related service providers that may receive recipient names, delivery addresses, and relevant contact details to transport and deliver orders.
  • Website and Store Application Providers: Third-party applications and service providers that support website operation, customer communications, order administration, technical maintenance, and related store services.
  • Email and Marketing Service Providers: Where used, providers that support newsletter subscriptions, email delivery, subscriber management, and marketing communications.
  • Analytics and Advertising Providers: Where analytics or advertising technologies are enabled, relevant information may be disclosed to providers that help measure website activity, evaluate marketing performance, or support advertising services.
  • Professional Advisers: Legal, accounting, and other professional advisers where reasonably necessary for business or legal purposes.
  • Government Authorities and Other Parties: Where disclosure is required or permitted by applicable law, legal process, or reasonably necessary to protect our rights, safety, customers, or business operations.

We may also disclose relevant information in connection with a proposed or completed business transfer, restructuring, or similar transaction, subject to applicable legal requirements.

Shopify and Additional Services

Depending on the Shopify features, applications, and services enabled on our store, Shopify may process customer information to provide platform services, analytics, personalization, security, or advertising-related features.

If Shopify Network Intelligence is enabled on our store, Shopify may process customer information in connection with Enhanced Services that use information from interactions with our store, other merchants, and Shopify. These services may support personalization, store improvements, and advertising-related features. Such processing may involve Shopify and relevant third parties, including service providers located in other countries, as described in Shopify's applicable privacy notices and terms.

Where Shopify Network Intelligence is enabled and applicable law or Shopify's requirements provide additional privacy rights, customers may be able to exercise relevant rights through the Shopify Privacy Portal. Additional consent and opt-out controls may also apply depending on your location.

For additional information about Shopify's privacy practices and data protection arrangements, please review the Shopify Consumer Privacy Policy and Shopify Data Processing Addendum.

Sale, Sharing, and Targeted Advertising

Some privacy laws define the terms "sale," "sharing," and "targeted advertising" broadly. Depending on applicable law and the technologies enabled on our Site, certain disclosures of personal information, such as online identifiers or browsing activity to analytics or advertising providers, may be treated as a sale, sharing, or targeted advertising activity even when no direct monetary payment is exchanged.

Depending on your location and the privacy laws that apply to our business, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising.

You may submit applicable privacy requests by contacting us at hello@veravessa.com. Where applicable law requires a dedicated online opt-out link or other privacy-choice mechanism, we will make the relevant mechanism available on our Site. An email request does not replace a separate online opt-out mechanism where one is legally required.

Where required by applicable law, we will process recognized opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable requirements.

Cookies and Similar Technologies

Our Site and service providers may use cookies, pixels, tags, local storage, and similar technologies to support website functions and, where enabled, understand website activity or measure marketing performance.

These technologies may serve different purposes, including:

  • Essential Functions: Supporting website navigation, shopping cart functions, checkout, and security.
  • Preferences: Remembering certain settings and helping improve the shopping experience.
  • Analytics: Understanding how visitors use our website and evaluating website performance.
  • Advertising and Measurement: Measuring advertising performance or supporting relevant marketing activities.

Where applicable law requires consent before using non-essential cookies or similar technologies, we will provide the applicable consent mechanism and process your choices in accordance with legal requirements.

You may also manage, block, or delete cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart or checkout features. Browser settings may not replace separate consent or privacy controls required by applicable law.

Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply, you may have certain rights regarding your personal information. These rights may include:

  • The right to know about and request access to personal information we maintain about you.
  • The right to request information about categories of personal information collected, the purposes of collection, and certain categories of recipients.
  • The right to request correction of inaccurate or incomplete personal information.
  • The right to request deletion of personal information, subject to applicable legal exceptions.
  • The right to request a copy of certain personal information in a portable and readily usable format, where applicable.
  • The right to object to or request restriction of certain processing activities, where applicable.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of the sale or sharing of personal information or targeted advertising, where applicable.
  • The right to appeal certain decisions regarding privacy requests, where provided by applicable law.
  • The right to lodge a complaint with a relevant data protection authority, where applicable.
  • The right not to receive unlawful discrimination for exercising applicable privacy rights.

These rights are not available in every jurisdiction and may be subject to legal exceptions. We will review requests according to the laws applicable to the individual and the relevant processing activity.

How to Submit a Privacy Request

To exercise applicable access, correction, deletion, or other privacy rights, or to ask questions about how we handle your personal information, please contact us at:

Email
hello@veravessa.com

Please provide sufficient information to help us understand and locate your request. Where necessary and permitted by law, we may request additional information to verify your identity or confirm an authorized representative's authority to act on your behalf. We will not request more information than is reasonably necessary to review your request.

Please do not include passwords, complete payment card numbers, or card security codes in your privacy request.

We will review and respond to eligible privacy requests within the time limits and in accordance with the procedures required by applicable law. Certain requests may be limited or denied where a legal exception applies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including processing orders, providing customer support, managing returns and refunds, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information, the purposes for which it was collected, and applicable legal requirements. When personal information is no longer reasonably necessary, we will take appropriate steps to delete or de-identify it, subject to applicable legal obligations, legitimate recordkeeping needs.

Data Security

We take reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

International Data Transfers

Veravessa is operated by an individual seller based in the United States, and our online store is hosted by Shopify. Depending on the services involved, personal information may be processed or stored in the United States or other countries where Shopify and relevant service providers operate.

Where applicable data protection laws impose additional requirements on international transfers, we will take steps to use an appropriate legal transfer mechanism or safeguard recognized under those laws.

For additional information about Shopify's privacy practices and data protection arrangements, please review the Shopify Consumer Privacy Policy and Shopify Data Processing Addendum.

Children's Privacy

Our Site is intended for a general retail audience and is not specifically directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13 without verifiable parental consent where such consent is required by applicable law.

Some jurisdictions provide additional privacy protections for teenagers or individuals under 16, including specific requirements concerning the use of personal information for targeted advertising or other processing activities. Where such laws apply, we will handle personal information in accordance with the applicable requirements.

If you believe that a child has provided personal information to us in a manner that violates applicable privacy requirements, please contact us at hello@veravessa.com so that we can review the matter and take appropriate steps as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store operations, services, privacy practices, or applicable legal requirements.

When changes are made, the revised version will be posted on this page with an updated Last Updated date. We encourage you to review this Policy periodically to stay informed about how we handle personal information.

Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact Veravessa using the information below.

Store Name
Veravessa

Website
https://www.veravessa.com/

Email
hello@veravessa.com

Phone
+1 804-555-5356

Business Address
1160 3rd Ave, New York, NY 10065, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM  ET